Terms and Conditions

Effective from: February 14, 2026

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter the "Terms") govern the relationship between the service provider and the client in connection with the provision of services in the area of website development, e-shops, digital marketing and related services.

1.2. Provider:

Company name: Syki Group s.r.o.
Registered office: Veľkomoravská 2162/16B, 911 05 Trenčín, Slovakia
Company ID (IČO): 57146870
Tax ID (DIČ): 2122584508
Email: info@grovtic.com
Phone: +421 905 211 562

1.3. The Client is a natural or legal person who orders the Provider's services.

1.4. By ordering the services, the Client confirms that they have read and agree to these Terms.

2. Orders and Conclusion of Contract

2.1. Services may be ordered through:

the contact form on the website grovtic.com
email communication at info@grovtic.com
telephone or in-person communication
communication via WhatsApp

2.2. Based on the order, the Provider prepares a price quote describing the scope of services, the price and the estimated delivery date.

2.3. The service contract is concluded at the moment the Client confirms the price quote in writing (by email or signature) and pays the advance payment in accordance with Article 3.

2.4. The Provider reserves the right to refuse an order without stating a reason.

3. Price and Payment Terms

3.1. The price for the services is determined individually based on the scope of the project and is stated in the price quote. All prices are stated in euros (EUR).

3.2. The Provider is not a VAT payer.

3.3. The payment terms are as follows:

50% of the total price — an advance payment due before work on the project begins
50% of the total price — the balance due after the final deliverable has been delivered and approved by the Client

3.4. The Provider begins work on the project only after the advance payment has been credited to its account.

3.5. Invoices are due within 14 days of issuance, unless otherwise agreed.

3.6. In the event of late payment, the Provider reserves the right to suspend work on the project and to charge default interest of 0.05% of the outstanding amount for each day of delay.

4. Delivery of Services

4.1. The standard delivery time for a website or e-shop is 2 to 4 weeks from the moment the following conditions have been met:

payment of the advance
delivery of all necessary materials by the Client (texts, photographs, logo, access credentials for the domain and hosting)

4.2. The specific delivery date is stated in the price quote and may vary depending on the scope of the project.

4.3. The Provider is not liable for delivery delays caused by:

late delivery of materials by the Client
repeated changes to requirements beyond the original specification
events of force majeure

4.4. The Client is entitled to 2 rounds of revisions (comments and adjustments) within the agreed price. Any further adjustments beyond this scope will be charged according to the Provider's current hourly rate.

4.5. The project is deemed delivered at the moment the Provider makes the completed work available to the Client for approval (e.g., on a staging domain or by uploading it to hosting).

5. Rights and Obligations of the Provider

5.1. The Provider undertakes to:

provide the services professionally, with due care and within the agreed scope
meet the agreed delivery deadlines
keep the Client informed about the progress of work and any complications
maintain confidentiality regarding the Client's confidential information

5.2. The Provider has the right to:

feature the completed project in its portfolio and references, unless otherwise agreed
place a discreet link to its website in the footer of the delivered site
request the Client's cooperation as needed to carry out the project

6. Rights and Obligations of the Client

6.1. The Client undertakes to:

provide all necessary materials and information by the agreed deadline
pay the agreed price in accordance with the payment terms
cooperate during the execution of the project (approving proposals, providing access credentials)
accept the completed work and provide feedback within a reasonable time

6.2. The Client has the right to:

be informed about the progress of work on the project
request adjustments within the agreed number of revisions
claim defects in the work in accordance with Article 9 of these Terms

7. Copyright and Licensing

7.1. Upon payment of the total price for the work, the property rights to the delivered work (website, e-shop, graphic design) pass to the Client to the extent necessary for ordinary use.

7.2. The Client acquires the right to:

use, display and operate the work on the internet
edit and modify the work for its own needs
operate the work on any domain and hosting

7.3. The Provider retains the right to use the work or parts of it in its portfolio for presentation purposes, unless otherwise agreed in writing.

7.4. Licenses for third-party software (WordPress plugins, templates, libraries) are governed by the terms of their respective authors. The Provider is not liable for changes in third-party licensing terms.

7.5. The Client is responsible for ensuring that the materials it supplies for processing (texts, photographs, logos) do not infringe the copyright or other rights of third parties.

8. Liability for Defects

8.1. The Provider warrants that the delivered work conforms to the agreed specification and is functional in standard web browsers (Chrome, Firefox, Safari, Edge) in their current versions.

8.2. The Provider is not liable for:

defects caused by interference with the delivered work by the Client or a third party
outages caused by hosting, the domain or third-party services
incompatibility with non-standard or outdated browsers
lost profits or indirect damages
website content supplied by the Client

8.3. The warranty period for the functionality of the delivered work is 6 months from the date of handover. During the warranty period, the Provider will remove, free of charge, any functional defects that were not caused by interference on the part of the Client.

9. Complaints

9.1. The Client is obliged to notify the Provider of any defects in the work without undue delay after discovering them, no later than 14 days after their discovery.

9.2. A complaint must be submitted in writing (by email to info@grovtic.com) with a detailed description of the defect and any screenshots.

9.3. The Provider undertakes to handle the complaint within 30 days of its receipt.

9.4. Methods of resolving a complaint:

free removal of the defect
if the defect cannot be removed — a reasonable discount on the price
in the event of a material breach of contract — the right to withdraw from the contract

10. Withdrawal from the Contract

10.1. The Client may withdraw from the contract at any time before delivery of the work. In such a case:

if work has not yet started — the advance will be refunded in full
if work is already in progress — the Provider is entitled to payment for work already performed, at a minimum equal to the amount of the advance

10.2. The Provider may withdraw from the contract if:

the Client fails to provide the necessary cooperation even after a repeated request (with a deadline of at least 14 days)
the Client is more than 30 days late with payment
the Client requests the production of content that is contrary to law or good morals

10.3. Withdrawal from the contract must be made in writing (by email) and takes effect on the day it is delivered to the other party.

11. Protection of Personal Data

11.1. The Provider processes the Client's personal data in accordance with the GDPR and Act No. 18/2018 Coll. on the Protection of Personal Data.

11.2. Detailed information on the processing of personal data can be found in our Privacy Policy.

12. Final Provisions

12.1. These Terms are valid and effective as of February 14, 2026.

12.2. The Provider reserves the right to amend or supplement these Terms. Changes take effect on the day they are published on the website grovtic.com.

12.3. Contractual relationships not governed by these Terms are subject to the relevant provisions of the Commercial Code (Act No. 513/1991 Coll.) and other applicable legal regulations of the Slovak Republic.

12.4. The contracting parties undertake to resolve any disputes primarily by mutual agreement. If no agreement is reached, the dispute will be resolved by the competent court of the Slovak Republic.

12.5. If any provision of these Terms becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.