Effective from: February 14, 2026
1. General Provisions
1.1. These General Terms and Conditions (hereinafter "GTC") govern the relationship between the service provider and the client in the provision of services in the field of website development, e-shop creation, digital marketing and related services.
1.2. Provider:
- Company name: Syki Group s.r.o.
- Address: Velkomoravska 2162/16B, 911 05 Trencin
- Company ID: 57146870
- Tax ID: 2122584508
- Email: info@grovtic.com
- Phone: +421 908 970 507
1.3. Client is a natural or legal person who orders services from the provider.
1.4. By ordering services, the client confirms that they have read and agree with these GTC.
2. Order and Contract Conclusion
2.1. Services can be ordered through:
- the contact form on the website grovtic.com
- email communication at info@grovtic.com
- phone or in-person communication
- WhatsApp communication
2.2. Based on the order, the provider will prepare a price quote with a description of the scope of services, price and estimated delivery date.
2.3. The service agreement is concluded when the client confirms the price quote in writing (by email or signature) and makes the advance payment according to section 3.
2.4. The provider reserves the right to refuse an order without giving a reason.
3. Price and Payment Terms
3.1. The price for services is determined individually based on the project scope and is stated in the price quote. All prices are stated in euros (EUR).
3.2. The provider is not a VAT payer.
3.3. Payment terms are as follows:
- 50% of the total price — advance payment due before the start of work on the project
- 50% of the total price — balance payment due after delivery and approval of the final work by the client
3.4. The provider will begin work on the project only after the advance payment has been credited to their account.
3.5. The invoice is due within 14 days from its issuance, unless otherwise agreed.
3.6. In case of late payment, the provider reserves the right to suspend work on the project and charge late payment interest of 0.05% of the outstanding amount for each day of delay.
4. Service Delivery
4.1. The standard delivery time for a website or e-shop is 2 to 4 weeks from the moment the following conditions are met:
- advance payment has been made
- all necessary materials have been provided by the client (texts, photos, logo, access credentials for domain and hosting)
4.2. The specific delivery date is stated in the price quote and may vary depending on the project scope.
4.3. The provider is not responsible for delivery delays caused by:
- late delivery of materials by the client
- repeated changes in requirements beyond the original specification
- force majeure circumstances
4.4. The client is entitled to 2 rounds of revisions (comments and adjustments) within the agreed price. Additional changes beyond this will be charged according to the provider's current hourly rate.
4.5. The project is considered delivered when the provider makes the finished work available to the client for approval (e.g., on a test domain or by uploading it to hosting).
5. Rights and Obligations of the Provider
5.1. The provider undertakes to:
- provide services professionally, with due care and within the agreed scope
- meet the agreed delivery deadlines
- inform the client about the progress of work and any complications
- maintain confidentiality regarding the client's confidential information
5.2. The provider has the right to:
- list the completed project in their portfolio and references, unless otherwise agreed
- place a discreet link to their website in the footer of the delivered website
- request the client's cooperation necessary for project implementation
6. Rights and Obligations of the Client
6.1. The client undertakes to:
- provide all necessary materials and information within the agreed timeframe
- pay the agreed price in accordance with the payment terms
- cooperate in the implementation of the project (approving designs, providing access)
- accept the completed work and provide feedback within a reasonable time
6.2. The client has the right to:
- be informed about the progress of work on the project
- request changes within the agreed number of revisions
- file a complaint about defects in the work in accordance with section 9 of these GTC
7. Copyright and License
7.1. After full payment of the total price for the work, the property rights to the delivered work (website, e-shop, graphic design) are transferred to the client to the extent necessary for normal use.
7.2. The client acquires the right to:
- use, display and operate the work on the internet
- modify and alter it for their own needs
- operate it on any domain and hosting
7.3. The provider retains the right to use the work or its parts in their portfolio for presentation purposes, unless otherwise agreed in writing.
7.4. Licenses for third-party software (WordPress plugins, templates, libraries) are governed by the terms of their authors. The provider is not responsible for changes in third-party license terms.
7.5. The client is responsible for ensuring that the materials (texts, photos, logos) provided for processing do not infringe copyrights or other rights of third parties.
8. Liability for Defects
8.1. The provider is responsible for ensuring that the delivered work corresponds to the agreed specification and is functional in standard web browsers (Chrome, Firefox, Safari, Edge) in their current versions.
8.2. The provider is not liable for:
- defects caused by the client's or a third party's interference with the delivered work
- outages caused by hosting, domain or third-party services
- incompatibility with non-standard or outdated browsers
- lost profits or indirect damages
- website content provided by the client
8.3. The warranty period for the functionality of the delivered work is 6 months from the date of delivery. During the warranty period, the provider will fix functional errors free of charge that were not caused by the client's interference.
9. Complaints
9.1. The client is obligated to notify the provider of defects in the work without undue delay after their discovery, no later than 14 days from their discovery.
9.2. The complaint must be sent in writing (by email to info@grovtic.com) with a detailed description of the defect and any screenshots.
9.3. The provider undertakes to resolve the complaint within 30 days from its receipt.
9.4. Methods of complaint resolution:
- free removal of the defect
- if the defect cannot be removed — a reasonable discount from the price
- in case of a material breach of contract — the right to withdraw from the contract
10. Withdrawal from the Contract
10.1. The client may withdraw from the contract at any time before the work is delivered. In such case:
- if work has not yet begun — the advance payment will be refunded in full
- if work is already in progress — the provider is entitled to payment for work already performed, at minimum the amount of the advance payment
10.2. The provider may withdraw from the contract if:
- the client fails to provide necessary cooperation even after repeated request (minimum 14-day deadline)
- the client is in arrears with payment for more than 30 days
- the client requests content that is contrary to the law or good morals
10.3. Withdrawal from the contract must be made in writing (by email) and is effective on the day of delivery to the other party.
11. Personal Data Protection
11.1. The provider processes the client's personal data in accordance with the GDPR and Act No. 18/2018 Coll. on Personal Data Protection.
11.2. Detailed information about personal data processing can be found in the Privacy Policy.
12. Final Provisions
12.1. These GTC are valid and effective from February 14, 2026.
12.2. The provider reserves the right to amend or supplement these GTC. Changes become effective on the day of their publication on the website grovtic.com.
12.3. Contractual relationships not covered by these GTC are governed by the relevant provisions of the Commercial Code (Act No. 513/1991 Coll.) and other applicable legal regulations of the Slovak Republic.
12.4. The contracting parties undertake to resolve any disputes primarily by mutual agreement. If no agreement is reached, the dispute will be resolved by the competent court of the Slovak Republic.
12.5. If any provision of these GTC becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Also see our Privacy Policy.